Shipping policy
Shipping Policy
At Tenderflame B.V., we do our utmost to deliver your order as quickly and efficiently as possible. Below you will find the details of our shipping policy.
1. Shipping Costs
1.1 Shipping costs are calculated based on the weight and dimensions of the package and the destination.
1.2 Orders above a certain amount (as indicated on our website) qualify for free shipping within the Netherlands.
2. Delivery Time
2.1 We aim to process and dispatch orders within 1–3 business days.
2.2 Delivery time depends on the destination and product:
- We always aim to deliver within 5 business days
2.3 During busy periods such as holidays, delivery times may be longer. We will inform you of this in good time.
3. Shipping Methods
3.1 We use reliable courier services to ensure your order is delivered safely and on time.
3.2 Once your order has been dispatched, you will receive a shipping confirmation with a tracking number so you can track your package.
4. Delivery Address
4.1 Please ensure you enter the correct delivery address when placing your order. Incorrect or incomplete addresses may result in delays or failed deliveries.
4.2 We are not responsible for packages that are lost or returned due to an incorrectly provided address. Any additional shipping costs for resending a package are at the customer's expense.
5. Customs and Import Duties
5.1 For orders outside the European Union, customs and import duties may apply. These costs are not included in the shipping costs and are at the customer's expense.
5.2 We have no control over these costs and cannot predict what they will be. For more information, please contact your local customs office.
6. Delivery Issues
6.1 If your package has not arrived within the expected delivery time, please contact us at info@tenderflame.com so we can investigate.
6.2 If a package has arrived damaged, please report this to us within 7 days of receipt, along with photos of the damage and the packaging.
7. Cancelling and Modifying Orders
7.1 If you wish to cancel or modify your order, please contact us as soon as possible at info@tenderflame.com.
7.2 We can only cancel or modify orders that have not yet been processed or dispatched.
Contact Information
For questions about our shipping policy, please contact us:
Tenderflame B.V.
Ingenieur Lelyweg 8
2031 CD Haarlem
Netherlands
E-mail: info@tenderflame.com
